When can I expect my delivery?

In general, products ship and arrive quickly in China. You can track your orders by going to the "My Orders" page and clicking on "View Tracking Details" for any item that you wish to track.

If an item you have ordered has a particularly long delivery time, our team will notify you in advance and give you an approximate delivery time for your item. Common reasons for slower than normal delivery times include international shipments, pre-sales, customization, and very large/heavy items such as furniture. 

Here at Baopals, we do our best to ensure that all sellers ship out within 48 hours of you placing your order. If a seller has not shipped out within 48 hours, our team will contact the seller directly for an update. Once we are notified of the reason for the delay, we will update you via email. In the event that a seller has been unresponsive to our messages or has repeatedly given us false information on shipment times, we will request a refund on your behalf and refund you in full for your item. 

If you are wishing to know more precise delivery times in advance of placing your order, you may leave us a question inquiring the delivery time. To leave a question, go to the product you wish to inquire about and click on "Q&A".

In general you can expect faster delivery times from sellers that are located within or near your city. For more information about shopping by seller location, please click here. 

For shoppers wishing to coordinate their deliveries for a specific day, we recommend the Baopals Supermarket. Shoppers can expect next day delivery for any orders placed before 6pm. 

For more information about deliveries, please click here.