A select number of items on Taobao or Tmall may require a personal Chinese ID to purchase and are thus not available through Baopals. This is very rare but can happen on certain imports or medicinal items.
If you place an order for one of these items, our service team will quickly contact you to notify that the order is canceled and a refund is coming your way. We will also be happy to suggest an alternative seller from which you can purchase the same item (or a similar one) through Baopals without any issue. If you wish to double check before buying, feel free to use the product Q&A ask a Baopals agent by messaging our official WeChat account (ID: Baopals).