Baopals customer service team are standing by to help with anything you need.
For all after sales service, you can request help through your order history by clicking "Need Help?" next to the item in question. Click here for more information about help requests.
For help tracking the delivery of an item, please submit a tracking request. Our team will reach out to the delivery providers and/or seller and get back to you by email as soon as they have an update.
To return an item for a refund, you may submit a return request. Please include an image with your request clearly showing the item. Our service team will then contact the seller to begin negotiating your return, and follow up with you via email.
For general questions, you can email firstname.lastname@example.org or live chat with a support agent via the Baopals official WeChat account. Simply follow Baopals (you can search official accounts for "Baopals") and then send a message to the account.